How do I return an item?
RETURNS AND CREDITS POLICY
At SALUS, we make every effort to ensure that you are completely satisfied with your purchase. If for any reason you are unsatisfied with your product, please contact us by Phone or Email at info@ShopSalus.com OR simply return your product within 30 days for an online merchandise credit or refund.
Instructions on how to return your product. The basic steps are:
1. Contact SALUS via phone or email to inform us of the issue (970-232-9893, firstname.lastname@example.org)
2. Send your package through a traceable and insurable method. Return shipping fees are non-refundable. Lost packages are not the responsibility of SALUS.
3. All returns will be issued an online merchandise credit, or refund on the original payment method, less any applicable shipping charges. Retuned orders that were shipped free will be refunded/credited less the full original shipping cost.
Please allow up to 21 days for us to receive your return and process your credit. For credit card returns, allow up to 2 billing cycles for your credit card statement to reflect the credit. Once the return is processed we will send you an e-mail confirmation of your credit.
If you are unsure about a particular product, please order a sample or smaller size prior to ordering larger quantities. If you do not see sample sizes for the product you are interested in, contact us for assistance.